Returns are accepted if you receive a damaged product or products with major issues in basic making processes like stitching work.
Returns are not accepted for:
- Customized orders
- Tailored fit orders
- Slight color variations for dyed pieces
- Slight design variations for handmade products
Exchange Policy
Exchange is applicable for:
- Sizing issue
- You received a product you did not like
Customers will have to bear shipping charges for both dispatch and pickup for the exchange process.
In case the sizing issue is from our end, we arrange both pickup and delivery. This is verified upon receiving the garment back, and any dispatch shipping amounts are refunded as gift cards/store credits to customers.
Refunds
Refunds are applicable when:
- You received a damaged product
- A product has gone out of stock and your order was cancelled
- COD order cancellations are done within 30 minutes of placing your order online
You can opt for either receiving the full refund in your original mode of payment or as a gift card/store credits, which you can use for a future purchase with Farda. Store credits have no expiration.
