Size exchange policy:
We offer product replacements of the same style and not across style. We offer a free first-size exchange on every item in your order. To initiate a exchange:
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Contact us at synergyclothing2025@gmail.com with your order number within 48 hours of receiving your order.
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Include your order number, product name, current size, and requested size.
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Items must be in their original condition with tags intact and unused.
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After your first free exchange, additional size exchanges will incur the standard fee of ₹100 fee per item.
Returns:
We offer a 48-hour no-questions-asked returns! To initiate a return:
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Contact us at synergyclothing2025@gmail.com with your order number within 48 hours of receiving your order. No returns raised after this window will be processed.
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Include your order number, product name, and contact details in the mail.
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Items must be in their original condition and include all labels. Items must be in an unused, unwashed, and unaltered state.
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The cost of the return request is ₹ 100 per item, which will be deducted
Returns are not accepted for:
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Customized orders(e.g., personalized sizing or design).
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The item was purchased at a discounted sale price
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Slight colour variations for dyed pieces
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The item was not returned in its original condition (with tags intact, unused, and unaltered).
Return pickup attempts:
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Return pickups will be attempted within 2–4 business days from the date of the request.
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A maximum of two pickup attempts will be made.
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Service availability: Reverse pickup is subject to service availability in your area. If reverse pickup services are unavailable in your area, you’ll need to ship the product(s) to the following address: Synergy Werhouse,Word No 19,Landmark- KTM showroom ,Khargapur bypass,Padmapukuria,Contai,West Bengal,Ph. No. 7047851069
Return shipping instructions:
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Pack the items securely to prevent loss or damage during transit.
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Include your Order ID and registered mobile number on the package.
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Ensure all items are in unused condition with tags and packaging intact.
Refund Timeline:
Once we receive and inspect the returned item, your refund will be processed and credited within 5-10 business days to your original payment method.
Refunds are applicable when:
You can opt for either receiving the full refund in your original mode of payment
How to initiate a Return or Exchange?
Email us at synergyclothing2025@gmail.com or Or you can call & whatsapp us at 7047851069 this number with your order number for return/exchange within 48 hours of delivery. We’ll guide you through the process.
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